Emergency Care & Escalation Policy

Effective Date: January 21, 2026

IMPORTANT NOTICE – NOT FOR EMERGENCIES
THE TRTBOSS PLATFORM IS NOT DESIGNED FOR EMERGENCY OR URGENT MEDICAL CARE. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY DEPARTMENT IMMEDIATELY.

1. Purpose and Scope

This Emergency Care & Escalation Policy (“Policy”) explains how medical emergencies and urgent health conditions are addressed in connection with use of the TRTBOSS technology platform (the “Platform”).

The Platform is operated by VALKORA LLC, a Texas limited liability company, doing business as TRTBOSS (“TRTBOSS,” “we,” “us,” or “our”).

TRTBOSS is a non-clinical technology company and management services organization that facilitates access to telehealth services provided by independent, licensed healthcare professionals (“Clinicians”).

This Policy applies to all users, including patients, prospective patients, and visitors, regardless of whether medical services are ultimately provided.

2. No Emergency or Urgent Care Services

The Platform is not designed for emergency or urgent medical care and does not provide:

Emergency medical services

Crisis intervention services

Real-time or continuous monitoring

Immediate response to urgent or time-sensitive health conditions

Telehealth services accessed through the Platform are limited in scope and are not appropriate for conditions requiring immediate, in-person medical attention.

3. What Constitutes a Medical Emergency

A medical emergency may include, but is not limited to:

Chest pain, pressure, or tightness

Shortness of breath or difficulty breathing

Loss of consciousness or fainting

Severe allergic reactions

Uncontrolled bleeding

Sudden neurological symptoms (such as weakness, numbness, confusion, or slurred speech)

Severe or rapidly worsening pain

Any condition that a reasonable person would believe requires immediate medical attention

This list is not exhaustive.

4. Required Emergency Actions

If you believe you are experiencing a medical emergency or urgent health condition, you must:

Call 911 immediately, or

Go to the nearest emergency department or urgent care facility

You must not:

Attempt to use the Platform for emergency care

Submit messages through the Platform

Wait for a response from a Clinician

Relying on telehealth services in an emergency may result in serious harm or death.

5. Escalation to In-Person Care

During telehealth services, a Clinician may determine, in their independent medical judgment, that your condition requires:

In-person evaluation

Additional diagnostic testing

Referral to a specialist

Emergency or urgent care services

If such a determination is made, you are responsible for promptly seeking the recommended care.

Failure to do so may result in delayed treatment, worsening of your condition, or adverse health outcomes.

6. Asynchronous Communication and Response Limitations

Certain communications through the Platform may be asynchronous and are not monitored continuously.

You acknowledge that:

Response times are not guaranteed

Messages may not be reviewed immediately

The Platform is not monitored for emergencies or time-sensitive conditions

Neither TRTBOSS nor Clinicians assume responsibility for monitoring communications for urgent or emergent needs.

7. Patient Responsibilities

By using the Platform, you acknowledge and agree that you are responsible for:

Recognizing when a condition may require emergency or urgent care

Seeking immediate in-person medical attention when appropriate

Not relying on the Platform for emergency medical needs

Informing emergency or in-person healthcare providers of any medications, treatments, or recommendations received through telehealth

8. Relationship to Other Policies

This Policy supplements and should be read together with the:

Terms of Service

Telehealth Informed Consent

Clinical Disclaimer

Treatment-Specific Informed Consent (including TRT Consent)

Prescription & Pharmacy Disclosure Policy

In the event of any conflict, applicable law and the independent medical judgment of the treating Clinician control.

9. Modifications

This Policy may be updated from time to time to reflect changes in applicable law, regulatory guidance, or operational practices.

The effective date above reflects the most recent revision.

10. Contact Information

For questions regarding this Policy or use of the Platform:

TRTBOSS Team
contact@trtboss.com